Looks like Ms. Sarah has deleted my review so here it is. Posted from spring of 2025. To start from the beginning, my parents had actually seen the house we were renting before us since they were driving to Texas and asked to stop by before we could move in. The house was a mess, so my parents told me to contact Sarah to have her get the place cleaned since we were leaving that week and driving from Southern California to Tulsa. She said she would have someone come out to clean... (Remember that) We arrived at the rental after 20 hours of driving and were excited to finally be there and to see the new house. We get there and the door is locked and the lockbox code did not work. We contacted Sarah and she told US to call the lock box company (why can’t you?). So we did. The company said we need the key since it was after hours. We called Sarah again, to which she said “I can’t, I’m at a rodeo.” girl, be so for real. So there we stand, outside of our new home, locked out. With my fiancé’s skills, we managed to break into the side door. We get inside to a disaster. Melted wax on the floor, trash and food in the kitchen cabinets, sticky drawers, dirty floors, holes in the walls, broken shower, DIRTY shower, dirty window sills, door frames falling apart, chewed up trim…so to go back on what I said previously, SHE DID NOT HIRE ANYONE nor did she even bother to clean this place up in the slightest. (Pictures below). Side note, fridge and washer and dryer were also not included for some reason, our house we bought even came with those lol. My parents and sister came from Dallas to help us clean and patch holes and paint; they had brown paint on all walls and ceilings. It felt like a dungeon and this took almost a week with no AC in June. (Sarah said that the owner of the house did not do those so it was up to us. Remember that too.) Also the air conditioner did not get the house below 86 degrees in the summer. The house has 0 insulation and we spent a fortune on utilities. We did not have much contact, if any, with Sarah while we were there for a year. She never really answered so we stopped trying to get a hold of her. Towards the end of our lease, we bought a house! Yay!! I cleaned that place like it was my job. Spotless I tell you, new white paint, floors were steamed and cleaned, baseboards cleaned, bathrooms spotless. Now, tell me why we just received our security deposit with only $375 of the $1,925 coming back to us. The following is what we are being “charged for”: Paint $750 Professional cleaning $500 Replacement of blinds $300 First…I know Sarah said that the owner, or herself, is not responsible for paint or patching holes (which we did when we left) so why are we being charged for new paint…? Secondly, that place has never seen a professional cleaner until I lived there. Blinds were already screwed up, half of them didn’t work when we got there so we replaced one set with curtains so we’ll let that one slide. I really wish her the best, but she really screwed us on so many levels in what was supposed to be an exciting time in our lives. I had left a review after we left the house and she asked us to “Take it down” ? Unprofessional if you ask me. So I waited until this was all said and done to speak on what happened. Sarah, you might be a great realtor, but you are a terrible property manager.

Sarah may be a great realtor, but she definitely isn't a good property manager. Initially, things were great. She was very responsive and was quick to show us the house. The day we got the keys, we found there were bugs in the house. We let her know, and she immediately scheduled an exterminator, which we appreciated. We also discovered multiple raccoons in the attic, and she promptly got that issue addressed as well. Unfortunately, once those initial issues were handled and more problems began to arise, she became very difficult to get ahold of. There were multiple occasions where texts, emails, and messages through the tenant app went unanswered or were ignored. Work orders would also be closed without the underlying issue actually being resolved. At one point, the range began having issues. A maintenance request was submitted, but the work order was eventually closed without the issue being addressed. We eventually had an issue with a sewage line underneath the house. After being told a plumber would come back to address the problem, the issue remained unresolved for almost two months despite repeated attempts to reach out. I eventually went into the crawl space myself and found that the sewage line had rusted through, with sewage on the ground underneath the house. At that point, we stopped using the bathroom that was connected to that line. The plumbing issue was eventually repaired, but the sewage underneath the house was not cleaned up. The pest issue was another ongoing problem. After the initial treatment, we continued finding roaches throughout the house, including in and around appliances. An exterminator came back once and told us he would return the following week to do additional treatment, but he never came back. The maintenance request was eventually closed despite the problem continuing. After weeks of reaching out and opening new work orders she did eventually send out a new company to do one treatment. Another issue that was never adequately addressed was high humidity and moisture in the house, which was causing walls and cabinets to mold and swell to the point that some of the cabinets would no longer open properly. As well as condensation dripping from air vents. What was most frustrating was not necessarily that problems occurred—things can go wrong in any rental property. It was the lack of communication and follow-through once those problems occurred. Eventually, instead of addressing these issues (other than repairing the sewage line), we were told that we were released from our lease and should find a new home that better fit us. The property was then relisted for rent just 10 days after we moved out, at a higher price than what we had been paying. Even after we decided to move out, communication continued to be an issue. It took multiple attempts to contact her just to confirm that she had received our notice to vacate the property. After we moved out, it also took multiple attempts over the course of two weeks to get confirmation that she had received the keys and was processing the return of our security deposit. To be fair, we were given our full security deposit back, which we appreciated. I want to be fair because our experience at the beginning was very different from our experience later on. Sarah was responsive and helpful when we were looking at the property and getting moved in. She also promptly addressed the initial pest and raccoon issues. Unfortunately, that level of communication and follow-through did not continue once we became tenants. Based on our experience, I would have a difficult time recommending her as a property manager. Being a good realtor and being a good property manager require different things, and our experience showed a significant difference between the two.